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Item Support Details What's included in item support?

Item support includes:

24/7 General Assistance chat that covers simple technical issues;
Technical support via ticket system that is available Monday through Friday;
Questions on features or technical details of items;
Opened tickets status updates.

Item support does not include:

All things related to customization, installation, or any requests related to the modification of items.

If your question does not match our support policy, you will be offered a corresponding paid service.

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